Terms of service
Terms of Service — Coffee Cloud HN
Welcome to Coffee Cloud HN, a brand dedicated to offering 100% natural, artisanal coffee, carefully selected and crafted with purpose.
These Terms of Service govern the use of our website www.coffeecloudhn.cafe and the purchase of our products.
By accessing or purchasing from our store, you agree to the following terms and conditions.
☕ 1. General Information
This website is operated by Coffee Cloud HN. Throughout the site, the terms “we,” “us,” “our,” or “the company” refer to Coffee Cloud HN.
By visiting our store and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service.
We reserve the right to update, modify, or replace any part of these Terms at any time. Updates will be posted on this page with the corresponding revision date.
🛒 2. Use of the Online Store
To use our store, you must be at least 18 years old or have reached the legal age of majority in your place of residence.
You may not use our products for any illegal or unauthorized purpose, nor violate any applicable laws (including intellectual property laws).
Any violation of these Terms will result in immediate termination of your access to our services.
📦 3. Products & Availability
All products are handcrafted and subject to availability.
We reserve the right to limit quantities or discontinue any product at any time without prior notice.
Product descriptions and pricing may change at any time. We strive to display product images and details as accurately as possible, but we cannot guarantee that your device will display colors or textures exactly.
💳 4. Payments & Billing
By placing an order, you agree to provide accurate and complete billing information.
We reserve the right to refuse or cancel any order if fraud, billing errors, or suspicious activity is detected.
All prices are listed in U.S. Dollars (USD) unless otherwise stated and may include applicable taxes as required by law.
🚚 5. Shipping & Delivery
Shipping times may vary depending on location and product availability.
Once an order has been shipped, Coffee Cloud HN is not responsible for delays caused by the carrier, customs, or external factors such as weather conditions.
A tracking number will be provided so you can monitor your shipment.
🔁 6. No Returns & Refund Policy
We do not accept returns on any products.
Due to the nature of our products as food items, returns are not permitted under any circumstances. This policy ensures product safety, freshness, and quality.
Refunds or replacements are only considered under specific conditions, as outlined in our Refund Policy available on this website.
By making a purchase, you acknowledge and agree to these conditions.
🌱 7. Intellectual Property
All content on this site—including logos, text, images, packaging, designs, trademarks, and audiovisual materials—is the property of Coffee Cloud HN or its respective owners and is protected by intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
🔒 8. Personal Data Protection
Your personal information is used solely for order processing, shipping, and communication purposes.
For more details, please review our Privacy Policy.
⚖️ 9. Limitation of Liability
Coffee Cloud HN shall not be held liable for any direct or indirect damages resulting from improper use of our products or from the use of this website.
Consumption of our products is the responsibility of the customer.
📧 10. Contact
For any questions, concerns, or claims, please contact us at:
📩 soporte@coffeecloudhn.cafe
🌎 www.coffeecloudhn.cafe
